Generated Report for NEAAR

NEAAR Network Operations Report
2018-03-01 - 2018-05-31

NEAAR Network Operations Center

New Connections

Connector	Type	Date	Sponsor

Upgrades

None

New Services

None

Other

None

Unscheduled Outages Summary

Incident Number	Customer Impact	Network Impact	*Title*	Outage Type	Source of Impact	Current State	*Start Time (UTC)*	*End Time (UTC)*

174:166	4 - Low	2 - High	Outage Resolved - NEAAR Backbone NEWY32AOA-LOND	Unannounced Maintenance	Vendor	Closed	2018-04-21 00:43:00	2018-04-21 00:51:00
159:166	4 - Low	2 - High	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND	Unannounced Maintenance	Vendor	Closed	2018-03-24 12:54:00	2018-03-24 13:01:00
172:166	4 - Low	2 - High	Outage Resolved - NEAAR Backbone NEWY32AOA-LOND	Unannounced Maintenance	Vendor	Closed	2018-04-14 00:05:00	2018-04-14 00:12:00
155:166	4 - Low	2 - High	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND	Unannounced Maintenance	Vendor	Closed	2018-03-15 06:23:00	2018-03-15 06:24:00
INC0012927	3 - Moderate	3 - Moderate	Availability - NEAAR Backbone NEWY32AOA-LOND	Circuit - Other	Undetermined	Closed	2018-04-12 12:57:00 2018-04-16 11:32:00 2018-04-16 12:19:00	2018-04-12 12:58:00 2018-04-16 11:32:00 2018-04-16 12:19:00
160:166	4 - Low	2 - High	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND	Circuit - Bumped Fiber	Vendor	Closed	2018-03-27 00:44:00	2018-03-27 00:55:00
152:166	4 - Low	2 - High	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND	Circuit - Damaged Fiber	Undetermined	Closed	2018-03-09 15:15:00	2018-03-09 15:17:00
153:166	4 - Low	2 - High	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND	Circuit - Bumped Fiber	Vendor	Closed	2018-03-09 18:09:00	2018-03-09 18:17:00
161:166	4 - Low	2 - High	Stability - NEAAR Backbone NEWY32AOA-LOND	Undetermined	Vendor	Closed	2018-03-29 10:27:00 2018-03-29 10:37:00 2018-03-29 10:41:00 2018-03-31 01:52:00	2018-03-29 10:28:00 2018-03-29 10:37:00 2018-03-29 10:41:00 2018-03-31 01:52:00

Unscheduled Outages Detail

Ticket No.:	174:166
Subject:	Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-1500)
Current State:	Closed
Start Time:	2018-04-21 00:43:00
End Time:	2018-04-21 00:51:00
Description	The above NEAAR backbone circuit is currently available following a brief outage. Circuit vendor Aquacomms reported the outage was due to a planned maintenance. This maintenance is now completed and no further outages are expected.

Ticket No.:	159:166
Subject:	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-1500)
Current State:	Closed
Start Time:	2018-03-24 12:54:00
End Time:	2018-03-24 13:01:00
Description	The above NEAAR backbone circuit was briefly unavailable. Circuit vendor Aquacomms have been contacted and the outage was due to unannounced emergency maintenance. All services have since restored and maintenance has been completed. No further outages are expected.

Ticket No.:	172:166
Subject:	Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-1500)
Current State:	Closed
Start Time:	2018-04-14 00:05:00
End Time:	2018-04-14 00:12:00
Description	The above NEAAR backbone circuit is currently available following a brief outage. Circuit vendor Aquacomms reported the outage was due to a planned maintenance.

Ticket No.:	155:166
Subject:	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-1500)
Current State:	Closed
Start Time:	2018-03-15 06:23:00
End Time:	2018-03-15 06:24:00
Description	The above NEAAR backbone circuit is available following a brief outage. Circuit vendor Aquacomms has been contacted and the outage was due to emergency maintenance performed by Crown Castle. All maintenance is now completed, and all services have since restored.

Ticket No.:	INC0012927
Subject:	Availability - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Undetermined
Affected:	NEAAR-NEWY23AOA-LOND-100GE-1500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-1500)
Current State:	Closed
Start Time:	2018-04-12 12:57:00
End Time:	2018-04-12 12:58:00
Description	The above NEAAR backbone circuit is now available. Circuit vendor Aquacomms has been contacted. The reason for outage is pending.

Ticket No.:	160:166
Subject:	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-1500)
Current State:	Closed
Start Time:	2018-03-27 00:44:00
End Time:	2018-03-27 00:55:00
Description	The above NEAAR backbone circuit is available following a brief outage. Circuit vendor Aquacomms has been contacted and the outage was due too a fiber bump. All services have since restored, and no further outages are expected.

Ticket No.:	152:166
Subject:	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Undetermined
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-01500)
Current State:	Closed
Start Time:	2018-03-09 15:15:00
End Time:	2018-03-09 15:17:00
Description	The above NEAAR backbone circuit is available following a brief outage. Circuit vendor Aquacomms has been contacted and the outage was due to a fiber cut in the New York area. The circuit is on its back up path while repair efforts are made. Updates will be provided as they become available.

Ticket No.:	153:166
Subject:	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-1500)
Current State:	Closed
Start Time:	2018-03-09 18:09:00
End Time:	2018-03-09 18:17:00
Description	The above NEAAR backbone circuit was briefly unavailable. Circuit vendor Aquacomms has been contacted and there was a fiber disturbance in New York. All services have since restored, and no further outages are expected.

Ticket No.:	161:166
Subject:	Stability - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-1500)
Current State:	Closed
Start Time:	2018-03-29 10:27:00
End Time:	2018-03-29 10:28:00
Description	The above NEAAR backbone circuit is stable. Circuit vendor Aquacomms has been contacted and has investigated. The reason for the outage is undetermined. No further outages are anticipated.

Scheduled Maintenances Summary

Ticket Number	Customer Impact	Network Impact	*Title*	Maintenance Type	Source Of Impact	Current State	Start Time (UTC)	End Time (UTC)

163:166	4 - Low	2 - High	Emergency Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND	Circuit	Vendor	Closed	2018-03-31 01:52:00	2018-03-31 01:58:00
158:166	3 - Moderate	2 - High	Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND	Circuit	Vendor	Closed	2018-03-24 03:27:00	2018-03-24 03:35:00
156:166	3 - Moderate	2 - High	Emergency Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND	Circuit	Vendor	Closed	2018-03-17 03:46:00	2018-03-17 03:52:00
168:166	3 - Moderate	2 - High	Emergency Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND	Circuit	Vendor	Closed	2018-04-06 02:14:00	2018-04-06 02:23:00

Scheduled Maintenances Detail

Ticket No.:	163:166
Subject:	Emergency Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-1500)
Current State:	Closed
Start Time:	2018-03-31 01:52:00
End Time:	2018-03-31 01:58:00
Description	The above Backbone is now available after Aquacomms engineers performed maintenance to move traffic to its lowest-latency path. This maintenance has been completed.

Ticket No.:	158:166
Subject:	Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-1500)
Current State:	Closed
Start Time:	2018-03-24 03:27:00
End Time:	2018-03-24 03:35:00
Description	The above Backbone is currently available after AquaComms performed maintenance. This maintenance is now completed.

Ticket No.:	156:166
Subject:	Emergency Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-1500)
Current State:	Closed
Start Time:	2018-03-17 03:46:00
End Time:	2018-03-17 03:52:00
Description	The above Backbone is now available after AquaComm performed emergency maintenance. The maintenance has been completed and no further outages are expected.

Ticket No.:	168:166
Subject:	Emergency Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 Backbone NEWY32AOA-LOND (NEAAR-NEWY23AOA-LOND-100GE-1500)
Current State:	Closed
Start Time:	2018-04-06 02:14:00
End Time:	2018-04-06 02:23:00
Description	The above backbone is currently available after Aqua Comms performs emergency maintenance. This maintenance is now completed.

Downtime and Availability

NEAAR Nodes	Down Time	Reporting Period Availability	52 Week Availability
panel.newy32aoa.neaar.net	00 hr 00 min	100.00000%	100.00000%
dcp.newy32aoa.neaar.net	00 hr 00 min	100.00000%	100.00000%
netsage-probe.newy32aoa.neaar.net	00 hr 00 min	100.00000%	100.00000%
rtr.newy32aoa.neaar.net	00 hr 00 min	100.00000%	100.00000%
oob.lagos.neaar.net	00 hr 00 min	100.00000%	100.00000%
perf.newy32aoa.neaar.net	00 hr 00 min	100.00000%	100.00000%
oob.newy32aoa.neaar.net	00 hr 00 min	100.00000%	100.00000%

Aggregate NEAAR Core Nodes	0 days 0 hr 0 min	100.00000%	100.00000%

NEAAR Backbone Circuits	Down Time	Reporting Period Availability	52 Week Availability
NEAAR-NEWY32AOA-LOND-100GE-01500	1 hr 31 min	99.93131%	99.98387%
NEAAR-NEWY32AOA-NEWY32AOA-100GE-01501	00 hr 00 min	100.00000%	100.00000%

Aggregate All NEAAR Backbone Circuits	0 days 1 hr 31 min	99.96565%	99.99193%

Upcoming Scheduled Maintenances

Ticket No.:	CHG0031671
Subject:	Maintenance - NEAAR Optical Participant GEANT
Source Of Impact:	Customer
Affected:
Start Time:	2018-06-21 17:00:00
End Time:	2018-06-21 19:00:00
Description	GEANT Engineers will be performing a software upgrade on a core node. Two outages of fifteen minutes are expected, however the entire window is reserved.

Ticket No.:	CHG0031672
Subject:	Maintenance - NEAAR Optical Participant GEANT
Source Of Impact:	Customer
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 NEAAR 100G to GEANT London (NEAAR-NEWY32AOA-LOND-100GE-01500)
Start Time:	2018-06-21 17:00:00
End Time:	2018-06-21 19:00:00
Description	GEANT Engineers will be performing a software upgrade on a core node. Two outages of fifteen minutes are expected, however the entire window is reserved.

Task Records not Included in this report

Task Number	Task Title	Reason not in Report
170:166	Emergency Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND	Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report.
CHG0031387	Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND	Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report. No circuits, nodes, or other elements were listed as impacted in the report.
CHG0031415	Maintenance Rescinded - NEAAR Backbone NEWY32AOA-LOND	Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report.
164:166	Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND	Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report.
167:166	Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND	Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report.
CHG0031328	Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND	No circuits, nodes, or other elements were listed as impacted in the report.
CHG0031391	Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND	Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report. No circuits, nodes, or other elements were listed as impacted in the report.
166:166	Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND	Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report.