NEAAR Network Operations Report
2018-06-01 - 2018-08-31

NEAAR Network Operations Center

New Connections

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Upgrades

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New Services


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Other


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Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC)

INC0014824 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDCircuit - Other Vendor Resolved 2018-07-04 07:27:33 2018-07-04 07:28:34
INC0014441 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDCircuit - Bumped Fiber Vendor Resolved 2018-06-27 02:23:56 2018-06-27 02:23:58
INC0014831 2 - High2 - High Outage Resolved - NEAAR Backbone NEWY32AOA-LONDCircuit - Damaged Fiber Vendor Closed 2018-07-04 15:20:00
2018-07-04 17:01:00
2018-07-04 15:21:00
2018-07-04 17:01:00
INC0017265 4 - Low2 - High Brief Outage - NEAAR Backbone NEW32AOA-LONDCircuit - Other Vendor Resolved 2018-08-29 10:42:18 2018-08-29 10:43:28
INC0015201 2 - High2 - High Outage Resolved - NEAAR Backbone NEWY32AOA-LONDCircuit - Other Vendor Resolved 2018-07-14 01:30:25 2018-07-14 01:52:17
INC0015275 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDOther Vendor Resolved 2018-07-16 17:13:44 2018-07-16 17:19:00
INC0014953 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDCircuit - Other Vendor Resolved 2018-07-09 09:33:09 2018-07-09 09:34:28
INC0014141 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDInvestigating Vendor Resolved 2018-06-20 12:16:00 2018-06-20 12:17:00
INC0016987 4 - Low2 - High Brief Outage - NEAAR Backbone NEW32AOA-LONDCircuit - Other Vendor Resolved 2018-08-23 01:04:04 2018-08-23 01:05:02
INC0015356 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDInvestigating Vendor Resolved 2018-07-18 14:37:13 2018-07-18 14:37:14
INC0013763 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDInvestigating Vendor Resolved 2018-06-06 00:29:29 2018-06-06 00:29:30
INC0013750 2 - High2 - High Availability - NEAAR Backbone NEWY32AOA-LONDCircuit - Other Vendor Resolved 2018-06-05 15:18:55 2018-06-05 15:19:00

Unscheduled Outages Detail


Ticket No.:INC0014824
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Backbone NEWY32AOA-LOND (NEAAR-NEWY32AOA-LOND-100GE-1500)
Current State:Resolved
Start Time:2018-07-04 07:27:33
End Time:2018-07-04 07:28:34
DescriptionThe above NEAAR backbone circuit is available following a brief outage. Circuit vendor Aquacomms has been contacted and is investigating.


Ticket No.:INC0014441
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-1500
Backbone NEWY32AOA-LOND (NEAAR-NEWY32AOA-LOND-100GE-1500)
Current State:Resolved
Start Time:2018-06-27 02:23:56
End Time:2018-06-27 02:23:58
DescriptionThe above NEAAR backbone circuit is available following a brief outage. Circuit vendor Aquacomms has been contacted and the outage was due to a fiber bump. All services have restored, and no further outages are expected.


Ticket No.:INC0014831
Subject:Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Backbone NEWY32AOA-LOND
Current State:Closed
Start Time:2018-07-04 15:20:00
End Time:2018-07-04 15:21:00
DescriptionThe above NEAAR backbone circuit is available. Circuit vendor Aquacomms has been contacted, and has indicated that the outage was due to a damaged fiber. Technicians have repaired the fiber; no further impact is expected.


Ticket No.:INC0017265
Subject:Brief Outage - NEAAR Backbone NEW32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2018-08-29 10:42:18
End Time:2018-08-29 10:43:28
DescriptionThe above NEAAR backbone circuit is available following a brief outage. Circuit vendor Aquacomms has been contacted and is investigating.


Ticket No.:INC0015201
Subject:Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-1500
Backbone NEWY32AOA-LOND (NEAAR-NEWY32AOA-LOND-100GE-1500)
Current State:Resolved
Start Time:2018-07-14 01:30:25
End Time:2018-07-14 01:52:17
DescriptionThe above NEAAR backbone circuit is now available. Circuit vendor Aquacomms has been contacted and confirmed the outage was due to maintenance. This maintenance has been completed. No further outages are expected.


Ticket No.:INC0015275
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-1500
Backbone NEWY32AOA-LOND (NEAAR-NEWY32AOA-LOND-100GE-1500)
Current State:Resolved
Start Time:2018-07-16 17:13:44
End Time:2018-07-16 17:19:00
DescriptionThe above NEAAR backbone circuit is now available following a brief outage. Customer Geant was contacted and the outage was due to maintenance that was performed between 1700 and 1900 UTC. Maintenance has been completed and all services have restored. No further outages are expected.


Ticket No.:INC0014953
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-1500
Backbone NEWY32AOA-LOND (NEAAR-NEWY32AOA-LOND-100GE-1500)
Current State:Resolved
Start Time:2018-07-09 09:33:09
End Time:2018-07-09 09:34:28
DescriptionThe above NEAAR backbone circuit is available following a brief outage. Circuit vendor Aquacomms has been contacted and is investigating.


Ticket No.:INC0014141
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2018-06-20 12:16:00
End Time:2018-06-20 12:17:00
Description*Please note the updated outage time period* The above asset is available after a brief outage. Vendor engineers have been engaged to investigate. The reason for the outage is pending. Updates will be provided as received.


Ticket No.:INC0016987
Subject:Brief Outage - NEAAR Backbone NEW32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2018-08-23 01:04:04
End Time:2018-08-23 01:05:02
DescriptionThe above NEAAR backbone circuit is available following a brief outage. Circuit vendor Aquacomms has been contacted and is investigating.


Ticket No.:INC0015356
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-1500
Backbone NEWY32AOA-LOND (NEAAR-NEWY32AOA-LOND-100GE-1500)
Current State:Resolved
Start Time:2018-07-18 14:37:13
End Time:2018-07-18 14:37:14
DescriptionThe above NEAAR backbone circuit is now available following a brief outage. Aqua Comms have been contacted. The reason of outage is pending.


Ticket No.:INC0013763
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-1500
Current State:Resolved
Start Time:2018-06-06 00:29:29
End Time:2018-06-06 00:29:30
DescriptionThe above NEAAR backbone circuit is available following a brief outage. Circuit vendor Aquacomms has been contacted and is investigating.


Ticket No.:INC0013750
Subject:Availability - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Peer GEANT
Current State:Resolved
Start Time:2018-06-05 15:18:55
End Time:2018-06-05 15:19:00
DescriptionThe above asset is currently availabile. AquaComms engineers have been contacted, and have indicated that the reason for the instability is due to a fiber cut in Ireland. The connection is currently restored, but no ETR has been given.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC)


Scheduled Maintenances Detail


None during this report period

Downtime and Availability



NEAAR NodesDown TimeReporting Period Availability52 Week Availability
dcp.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%
netsage-probe.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%
rtr.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%
perf.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%
oob.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%

Aggregate NEAAR Core Nodes0 days 0 hr 0 min 100.00000% 100.00000%

NEAAR Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
NEAAR-NEWY32AOA-LOND-100GE-015002 hr 22 min 99.89264% 95.93423%
NEAAR-NEWY32AOA-NEWY32AOA-100GE-0150100 hr 00 min 100.00000% 100.00000%

Aggregate All NEAAR Backbone Circuits0 days 2 hr 22 min 99.94632% 97.96712%

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