NEAAR Network Operations Report
2019-03-01 - 2019-05-31

NEAAR Network Operations Center

New Connections

ConnectorTypeDateSponsor


Upgrades

None


New Services


None


Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration
INC0030138 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2019-03-09 01:45:09 2019-03-09 01:45:10 0 days 0 hr 0 min
INC0030308 4 - Low2 - High Outage Resolved - NEAAR Backbone NEWY32AOA-LONDUnannounced Maintenance Vendor Closed 2019-03-12 11:01:18 2019-03-12 11:01:34 0 days 0 hr 0 min
INC0032174 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDCircuit - Bumped Fiber Vendor Resolved 2019-04-09 01:16:23 2019-04-09 01:16:24 0 days 0 hr 0 min
INC0032915 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2019-04-19 11:23:43
2019-04-19 11:30:11 		2019-04-19 11:23:45
2019-04-19 11:30:22 		0 days 0 hr 0 min
0 days 0 hr 0 min
INC0033379 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2019-04-26 01:14:45 2019-04-26 01:14:46 0 days 0 hr 0 min
INC0033454 4 - Low2 - High Brief Outage - NEAAR Backbone NEW32AOA-LONDUndetermined Vendor Resolved 2019-04-27 04:05:57 2019-04-27 04:21:50 0 days 0 hr 15 min
INC0033980 4 - Low2 - High Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LONDUnannounced Maintenance Vendor Closed 2019-05-05 15:05:48 2019-05-05 15:22:48 0 days 0 hr 17 min
INC0034660 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDCircuit - Other Vendor Resolved 2019-05-17 01:37:10 2019-05-17 01:38:02 0 days 0 hr 0 min
INC0035077 4 - Low2 - High Stability - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2019-05-24 01:09:46 2019-05-24 02:51:00 0 days 1 hr 41 min
INC0035486 2 - High2 - High Availability - NEAAR Backbone NEWY32AOA-LONDCircuit - Cut Fiber Vendor Resolved 2019-05-31 12:23:12 2019-05-31 12:50:23 0 days 0 hr 27 min

Unscheduled Outages Detail


Ticket No.:INC0030138
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
NEAAR 100G to GEANT London
Current State:Resolved
Start Time:2019-03-09 01:45:09
End Time:2019-03-09 01:45:10
DescriptionThe listed assets are available following a brief outage. Vendor Engineers have been contacted but the reason for the outage is pending.


Ticket No.:INC0030308
Subject:Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Closed
Start Time:2019-03-12 11:01:18
End Time:2019-03-12 11:01:34
DescriptionThe listed asset is available following a brief outage. GEANT reported the outage was due to a planned maintenance. This maintenance is now completed. No further outage is expected.


Ticket No.:INC0032174
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2019-04-09 01:16:23
End Time:2019-04-09 01:16:24
DescriptionThe listed asset is available following a brief outage. Vendor engineers have indicated that the reason for the outage was a fiber disturbance between 60 Hudson and Massapequa in New York. No further outages are expected.


Ticket No.:INC0032915
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2019-04-19 11:23:43
End Time:2019-04-19 11:23:45
DescriptionThe listed asset is now available following a brief outage. Aquacomms Engineers have been contacted. The reason for the outage is pending.


Ticket No.:INC0033379
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2019-04-26 01:14:45
End Time:2019-04-26 01:14:46
DescriptionThe listed asset is available following a brief outage. Vendor Engineers have been contacted. The reason for the outage is pending.


Ticket No.:INC0033454
Subject:Brief Outage - NEAAR Backbone NEW32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Participant GEANT
Participant TENET
Current State:Resolved
Start Time:2019-04-27 04:05:57
End Time:2019-04-27 04:21:50
DescriptionThe listed asset is available. Vendor Engineers have been contacted. The reason for the outage is pending.


Ticket No.:INC0033980
Subject:Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Backbone NEWY32AOA-LOND
Current State:Closed
Start Time:2019-05-05 15:05:48
End Time:2019-05-05 15:22:48
Description NEAAR Backbone NEWY32AOA-LOND is available following an outage. Vendor engineers have been contacted. The reason for the outage was emergency maintenance.


Ticket No.:INC0034660
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Backbone NEWY32AOA-LOND
Current State:Resolved
Start Time:2019-05-17 01:37:10
End Time:2019-05-17 01:38:02
DescriptionThe listed assets were briefly unstable. AquaComms Engineer have been contacted. The reason for the outage is pending.


Ticket No.:INC0035077
Subject:Stability - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Backbone NEWY32AOA-LOND
Current State:Resolved
Start Time:2019-05-24 01:09:46
End Time:2019-05-24 02:51:00
DescriptionThe listed assets are stable. Aquacomms Engineers have been contacted. The reason for the outage is pending.


Ticket No.:INC0035486
Subject:Availability - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Backbone NEWY32AOA-LOND
Current State:Resolved
Start Time:2019-05-31 12:23:12
End Time:2019-05-31 12:50:23
DescriptionThe listed asset is now available. Vendor Engineers have been contacted, and have indicated that the outage is due to a fiber cut in the UK. Technicians have been dispatched and are now en route to begin repairs. Updates will follow as they are received.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration
CHG00356433 - Moderate3 - Normal Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND Circuit Vendor Closed 2019-03-14 04:46:132019-03-14 05:00:40 0 days 0 hr 14 min
CHG00355643 - Moderate3 - Normal Maintenance Completed - NEAAR NEWY32AOA Switch Replacement Circuit Internal Closed 2019-03-21 17:07:052019-03-21 17:19:21 0 days 0 hr 12 min
CHG00359763 - Moderate3 - Normal Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND Other Vendor Closed 2019-04-06 02:00:122019-04-06 02:13:58 0 days 0 hr 13 min
CHG00362873 - Moderate3 - Normal Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND Circuit Vendor Closed 2019-05-25 21:50:112019-05-25 22:06:40 0 days 0 hr 16 min

Scheduled Maintenances Detail


Ticket No.:CHG0035643
Subject:Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
NEAAR Backbone NEWY32AOA-LOND
Current State:Closed
Start Time:2019-03-14 04:46:13
End Time:2019-03-14 05:00:40
DescriptionThe below listed asset is now available after Aquacomms Engineering performed circuit maintenance.


Ticket No.:CHG0035564
Subject:Maintenance Completed - NEAAR NEWY32AOA Switch Replacement
Source Of Impact: Internal
Affected:rtr.newy32aoa.neaar.net
NEAAR-NEWY32AOA-LOND-100GE-01500
NEAAR-NEWY32AOA-NEWY32AOA-100GE-01501
NEAAR-NEWY32AOA-NEWY32AOA-100GE-01503
NEAAR-NEWY32AOA-NEWY32AOA-FIBR-01502
NEAAR-NEWY32AOA-NEWY32AOA-GIGE-01516
NEAAR-NEWY32AOA-NEWY32AOA-GIGE-01517
NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01504
NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01505
NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01506
NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01507
NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01508
NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01509
NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01510
NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01512
NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01513
NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01526
Current State:Closed
Start Time:2019-03-21 17:07:05
End Time:2019-03-21 17:19:21
DescriptionThe listed assets were unavailable while NEAAR engineers performed maintenance to replace the router at New York. This maintenance has been completed.


Ticket No.:CHG0035976
Subject:Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Closed
Start Time:2019-04-06 02:00:12
End Time:2019-04-06 02:13:58
DescriptionThe listed assets are now available after AquaComms performed maintenance. Maintenance has been completed. No further outages are anticipated.


Ticket No.:CHG0036287
Subject:Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Closed
Start Time:2019-05-25 21:50:11
End Time:2019-05-25 22:06:40
DescriptionThe listed assets are now available after vendor engineers completed circuit maintenance. No further outages are expected.


Downtime and Availability


NEAAR NodesDown TimeReporting Period Availability52 Week Availability
dcp.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%
rtr.newy32aoa.neaar.net0 hr 12 min99.99074% 100.00000%
perf.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%
oob.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%
Aggregate NEAAR Core Nodes0 days 0 hr 12 min 99.99769% 100.00000%

NEAAR Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
NEAAR-NEWY32AOA-LOND-100GE-015003 hr 39 min 99.83419% 99.75741%
NEAAR-NEWY32AOA-NEWY32AOA-100GE-015010 hr 12 min 99.99074% 100.00000%
Aggregate All NEAAR Backbone Circuits0 days 3 hr 51 min 99.91246% 99.87870%

Availablity by Service

NEAAR Backbone CircuitsDown TimeReporting Period Availability52 Week Availability

Upcoming Scheduled Maintenances

None Currently Planned