NEAAR Network Operations Report
2019-06-01 - 2019-08-31

NEAAR Network Operations Center

New Connections

ConnectorTypeDateSponsor


Upgrades

None


New Services


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Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration

INC0036153 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2019-06-13 00:44:45 2019-06-13 00:44:49 0 days 0 hr 0 min
INC0037451 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2019-07-02 14:37:32 2019-07-02 14:37:33 0 days 0 hr 0 min
INC0037927 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2019-07-11 02:32:13
2019-07-11 02:32:47
2019-07-11 02:33:30
2019-07-11 02:32:15
2019-07-11 02:32:53
2019-07-11 02:33:38
0 days 0 hr 0 min
0 days 0 hr 0 min
0 days 0 hr 0 min
INC0038202 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2019-07-16 14:20:54 2019-07-16 14:20:55 0 days 0 hr 0 min
INC0038311 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Closed 2019-07-18 01:52:01 2019-07-18 01:52:02 0 days 0 hr 0 min
INC0038986 4 - Low2 - High Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LONDUnannounced Maintenance Vendor Resolved 2019-07-31 01:20:35
2019-07-31 01:20:54
2019-07-31 01:20:45
2019-07-31 01:21:07
0 days 0 hr 0 min
0 days 0 hr 0 min
INC0039178 2 - High2 - High Outage Resolved - NEAAR Backbone NEWY32AOA-LONDUnannounced Maintenance Vendor Resolved 2019-08-03 04:05:56 2019-08-03 04:15:51 0 days 0 hr 9 min
INC0039472 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2019-08-08 11:15:49 2019-08-08 11:15:53 0 days 0 hr 0 min
INC0040206 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2019-08-20 21:23:00 2019-08-20 21:24:00 0 days 0 hr 1 min
INC0041040 2 - High2 - High Outage Resolved - NEAAR Backbone NEWY32AOA-LONDCircuit - Damaged Fiber Vendor Resolved 2019-08-31 21:04:31 2019-09-01 10:29:17 0 days 13 hr 24 min

Unscheduled Outages Detail


Ticket No.:INC0036153
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Backbone NEWY32AOA-LOND
Current State:Resolved
Start Time:2019-06-13 00:44:45
End Time:2019-06-13 00:44:49
DescriptionThe listed assets were briefly unavailable. Circuit Vendors have been contacted. The reason for the outage is pending.


Ticket No.:INC0037451
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2019-07-02 14:37:32
End Time:2019-07-02 14:37:33
DescriptionThe listed asset is available following a brief outage. Aquaa Comms Engineers have been contacted. The reason for the outage is pending.


Ticket No.:INC0037927
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2019-07-11 02:32:13
End Time:2019-07-11 02:32:15
DescriptionThe listed asset is available following a brief outage. Aquaa Comms Engineers have been contacted. The reason for the outage is pending.


Ticket No.:INC0038202
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2019-07-16 14:20:54
End Time:2019-07-16 14:20:55
DescriptionThe listed asset is available following a brief outage. Aqua Comms Engineers have been contacted. The reason for the outage is pending.


Ticket No.:INC0038311
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Closed
Start Time:2019-07-18 01:52:01
End Time:2019-07-18 01:52:02
DescriptionThe listed asset is available following a brief outage. Aqua Comms Engineers have been contacted. The reason for the outage is pending.


Ticket No.:INC0038986
Subject:Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2019-07-31 01:20:35
End Time:2019-07-31 01:20:45
DescriptionThe listed asset is now available after a brief outage. AquaComms Engineers have been contacted and they have reported the outage was due to a planned maintenance. This maintenance has been completed.


Ticket No.:INC0039178
Subject:Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Participant Tertiary Education and Research Network
Current State:Resolved
Start Time:2019-08-03 04:05:56
End Time:2019-08-03 04:15:51
DescriptionThe listed assets are available following a brief outage. AquaComm Engineers reported the outage was due to a planned maintenance. This maintenance has been completed. No further outage is expected.


Ticket No.:INC0039472
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2019-08-08 11:15:49
End Time:2019-08-08 11:15:53
DescriptionThe listed assets are available following a brief outage. Vendor Engineers have been contacted but the reason for the outage is pending.


Ticket No.:INC0040206
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
NEAAR Backbone NEWY32AOA-LOND
Current State:Resolved
Start Time:2019-08-20 21:23:00
End Time:2019-08-20 21:24:00
DescriptionThe listed assets are now available following a brief outage. AquaComms Engineers have been contacted. The reason for the outage is pending. Updates will be provided when they are received.


Ticket No.:INC0041040
Subject:Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Backbone NEWY32AOA-LOND
Participant TENET
Current State:Resolved
Start Time:2019-08-31 21:04:31
End Time:2019-09-01 10:29:17
DescriptionNEAAR Backbone NEWY32AOA-LOND is now available. There was a fiber event in England that has been repaired. Engineers also had to shutdown and restore port to restore service after fiber repair due to being disabled by flaps . No further outages are expected


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration

CHG0038277 Maintenance Completed 1 of 2 - NEAAR Interconnect to MAN LAN Hardware Vendor Closed 2019-08-21 04:05:242019-08-21 13:31:52 0 days 9 hr 26 min
CHG0038387 Emergency Maintenance Completed - NEAAR Interconnect to MAN LAN Hardware Vendor Closed 2019-08-21 20:00:002019-08-21 20:58:49 0 days 0 hr 58 min

Scheduled Maintenances Detail


Ticket No.:CHG0038277
Subject:Maintenance Completed 1 of 2 - NEAAR Interconnect to MAN LAN
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-NEWY32AOA-100GE-01501
Interconnect to MAN LAN
Current State:Closed
Start Time:2019-08-21 04:05:24
End Time:2019-08-21 13:31:52
DescriptionNEAAR Interconnect to MAN LAN remained available while MAN LAN Engineers performed hardware maintenance. This window of the maintenance has been completed.


Ticket No.:CHG0038387
Subject:Emergency Maintenance Completed - NEAAR Interconnect to MAN LAN
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-NEWY32AOA-100GE-01501
Interconnect to MAN LAN
Current State:Closed
Start Time:2019-08-21 20:00:00
End Time:2019-08-21 20:58:49
DescriptionNEAAR Interconnect to MAN LAN is available after MAN LAN Engineers performed hardware maintenance. Maintenance has been completed and all services restored.


Downtime and Availability



NEAAR NodesDown TimeReporting Period Availability52 Week Availability
dcp.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%
rtr.newy32aoa.neaar.net00 hr 00 min100.00000% 99.99767%
perf.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%
oob.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%

Aggregate NEAAR Core Nodes0 days 0 hr 0 min 100.00000% 99.99942%

NEAAR Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
NEAAR-NEWY32AOA-LOND-100GE-015003 hr 7 min 99.85868% 99.72474%
NEAAR-NEWY32AOA-NEWY32AOA-100GE-0150110 hr 25 min 99.52802% 99.87903%

Aggregate All NEAAR Backbone Circuits0 days 13 hr 32 min 99.69335% 99.80188%

Availablity by Service

NEAAR Backbone CircuitsDown TimeReporting Period Availability52 Week Availability


Upcoming Scheduled Maintenances

None Currently Planned