NEAAR Network Operations Report
2020-03-01 - 2020-05-31
NEAAR Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0052946 | 4 - Low | 2 - High | Brief Outage - NEAAR Backbone NEWY32AOA-LOND | Undetermined | Vendor | Closed | 2020-03-02 23:29:00 | 2020-03-02 23:30:00 | 0 days 0 hr 1 min |
| INC0054606 | 4 - Low | 2 - High | Brief Outage Update - NEAAR Backbone NEWY32AOA-LOND | Power - Commercial Power | Vendor | Closed | 2020-03-27 02:42:43 | 2020-03-27 02:42:44 | 0 days 0 hr 0 min |
| INC0054630 | 4 - Low | 2 - High | Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND | Unannounced Maintenance | Vendor | Closed | 2020-03-27 13:32:15
2020-03-27 22:16:34 |
2020-03-27 13:32:48
2020-03-27 22:16:59 |
0 days 0 hr 0 min
0 days 0 hr 0 min |
| INC0054656 | 4 - Low | 2 - High | Brief Outage - NEAAR Backbone NEWY32AOA-LOND | Unannounced Maintenance | Vendor | Closed | 2020-03-27 20:14:40
2020-03-27 20:45:00 |
2020-03-27 20:14:46
2020-03-27 20:45:02 |
0 days 0 hr 0 min
0 days 0 hr 0 min |
| INC0054709 | 4 - Low | 2 - High | Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND | Power - UPS Power | Vendor | Closed | 2020-03-28 21:52:23
2020-03-29 00:45:32 2020-03-29 01:40:28 |
2020-03-28 21:53:00
2020-03-29 00:45:33 2020-03-29 01:40:29 |
0 days 0 hr 0 min
0 days 0 hr 0 min 0 days 0 hr 0 min |
| INC0054725 | 4 - Low | 2 - High | Brief Outage - NEAAR Backbone NEWY32AOA-LOND | Undetermined | Vendor | Closed | 2020-03-29 12:32:52 | 2020-03-29 12:32:53 | 0 days 0 hr 0 min |
| INC0055070 | 4 - Low | 2 - High | Outage Resolved - NEAAR Backbone NEWY32AOA-LOND | Unannounced Maintenance | Vendor | Closed | 2020-04-04 08:24:06 | 2020-04-04 08:40:10 | 0 days 0 hr 16 min |
| INC0055153 | 4 - Low | 2 - High | Brief Outage - NEAAR Backbone NEWY32AOA-LOND | Investigating | Vendor | Closed | 2020-04-06 21:45:00 | 2020-04-06 21:47:00 | 0 days 0 hr 2 min |
| INC0055999 | 4 - Low | 2 - High | Brief Outage - NEAAR Backbone NEWY32AOA-LOND | Investigating | Vendor | Closed | 2020-04-21 18:46:14 | 2020-04-21 18:47:14 | 0 days 0 hr 1 min |
| INC0056262 | 4 - Low | 2 - High | Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND | Circuit - Cut Fiber | Vendor | Resolved | 2020-04-25 03:11:01 | 2020-04-25 03:24:15 | 0 days 0 hr 13 min |
| INC0056256 | 2 - High | 2 - High | Brief Outage - NEAAR Backbone NEWY32AOA-LOND | Undetermined | Vendor | Resolved | 2020-04-25 23:13:25 | 2020-04-25 23:13:26 | 0 days 0 hr 0 min |
| INC0057731 | 2 - High | 2 - High | Outage Resolved - NEAAR Backbone NEWY32AOA-LOND | Undetermined | Vendor | Closed | 2020-05-19 02:19:58 | 2020-05-19 03:18:10 | 0 days 0 hr 58 min |
| INC0057806 | 4 - Low | 2 - High | Brief Outage - NEAAR Backbone NEWY32AOA-LOND | Undetermined | Vendor | Resolved | 2020-05-20 02:20:55 | 2020-05-20 02:49:19 | 0 days 0 hr 28 min |
| Ticket No.: | INC0052946 |
| Subject: | Brief Outage - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Closed |
| Start Time: | 2020-03-02 23:29:00 |
| End Time: | 2020-03-02 23:30:00 |
| Description | The listed assets are available. Vendor Engineers have been contacted but the reason for the brief outage is pending. Updates will be provided as they are made available. |
| Ticket No.: | INC0054606 |
| Subject: | Brief Outage Update - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Closed |
| Start Time: | 2020-03-27 02:42:43 |
| End Time: | 2020-03-27 02:42:44 |
| Description | The following asset was briefly unavailable. Aqua Comm Engineers reported the outage was due to a facilities issue at Harbor Exchange. They have temporary fix the power issue at this time. They will be moving to a permanent solution in a future. Updates will be provided when it is received. |
| Ticket No.: | INC0054630 |
| Subject: | Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Closed |
| Start Time: | 2020-03-27 13:32:15 |
| End Time: | 2020-03-27 13:32:48 |
| Description | The listed asset is available following a brief outage. AquaComms Engineers have been determined the outage was caused by emergency maintenance. The maintenance has been completed. No further outages are expected. |
| Ticket No.: | INC0054656 |
| Subject: | Brief Outage - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Closed |
| Start Time: | 2020-03-27 20:14:40 |
| End Time: | 2020-03-27 20:14:46 |
| Description | The listed asset is available following a brief outage. AquaComms Engineers have been contacted. The reason for the outage is card maintenance. |
| Ticket No.: | INC0054709 |
| Subject: | Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500
NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Closed |
| Start Time: | 2020-03-28 21:52:23 |
| End Time: | 2020-03-28 21:53:00 |
| Description | The listed assets are available. Vendor Engineers have determined the reason for the outages is due to a power issue in the London Data Center. The faulty power supply on node has been replaced. Node has stabilized. No further outages are expected. |
| Ticket No.: | INC0054725 |
| Subject: | Brief Outage - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500
NEAAR-NEWY32AOA-LOND-100GE-01500 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01527 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01526 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01513 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01512 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01510 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01509 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01508 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01507 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01506 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01505 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01504 NEAAR Backbone NEWY32AOA-LOND |
| Current State: | Closed |
| Start Time: | 2020-03-29 12:32:52 |
| End Time: | 2020-03-29 12:32:53 |
| Description | The listed assets are available. Vendor Engineers have been contacted but the reason for the brief outage is pending. Updates will be provided as they are made available. |
| Ticket No.: | INC0055070 |
| Subject: | Outage Resolved - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Closed |
| Start Time: | 2020-04-04 08:24:06 |
| End Time: | 2020-04-04 08:40:10 |
| Description | The listed assets are now available. Vendor Engineers were contacted. The reason for the outage was fiber relocation maintenance. Maintenance has since been completed and no further outages are anticipated. |
| Ticket No.: | INC0055153 |
| Subject: | Brief Outage - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Closed |
| Start Time: | 2020-04-06 21:45:00 |
| End Time: | 2020-04-06 21:47:00 |
| Description | The listed assets are available. Vendor Engineers have been contacted but the reason for the brief outage is pending. Updates will be provided as they are made available. |
| Ticket No.: | INC0055999 |
| Subject: | Brief Outage - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Closed |
| Start Time: | 2020-04-21 18:46:14 |
| End Time: | 2020-04-21 18:47:14 |
| Description | The listed assets are available. Vendor Engineers have been contacted but the reason for the brief outage is pending. Updates will be provided as they are made available. |
| Ticket No.: | INC0056262 |
| Subject: | Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Resolved |
| Start Time: | 2020-04-25 03:11:01 |
| End Time: | 2020-04-25 03:24:15 |
| Description | The following asset is currently available. Aquacomm engineers have been notified. The reason for the outage is an active Fiber Cut between Slough / Goswell, UK. Fiber splicing is complete; services have been restored at this time. No further outage is expected. |
| Ticket No.: | INC0056256 |
| Subject: | Brief Outage - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Resolved |
| Start Time: | 2020-04-25 23:13:25 |
| End Time: | 2020-04-25 23:13:26 |
| Description | The following asset was briefly unavailable. Vendor engineers have been notified. The reason for the outage is undetermined |
| Ticket No.: | INC0057731 |
| Subject: | Outage Resolved - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Closed |
| Start Time: | 2020-05-19 02:19:58 |
| End Time: | 2020-05-19 03:18:10 |
| Description | The listed assets are currently available. Vendor Engineers have been contacted. The reason for the outage is pending. Updates will be provided when they are received. |
| Ticket No.: | INC0057806 |
| Subject: | Brief Outage - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Resolved |
| Start Time: | 2020-05-20 02:20:55 |
| End Time: | 2020-05-20 02:49:19 |
| Description | The listed assets are currently available. Vendor Engineers have been contacted. The reason for the outage is pending. Updates will be provided when they are received. |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| CHG0042663 | Maintenance Complete - NEAAR Backbone NEWY32AOA-LOND | Circuit | Vendor | Closed | 2020-05-19 02:16:46 | 2020-05-19 03:18:10 | 0 days 1 hr 1 min | ||
| Ticket No.: | CHG0042663 |
| Subject: | Maintenance Complete - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Closed |
| Start Time: | 2020-05-19 02:16:46 |
| End Time: | 2020-05-19 03:18:10 |
| Description | The listed asset was unavailable while vendor completed fiber maintenance. Maintenance is complete. |
| NEAAR Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| dcp.newy32aoa.neaar.net | 00 hr 00 min | 100.00000% | 100.00000% |
| rtr.newy32aoa.neaar.net | 00 hr 00 min | 100.00000% | 100.00000% |
| perf.newy32aoa.neaar.net | 00 hr 00 min | 100.00000% | 100.00000% |
| oob.newy32aoa.neaar.net | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate NEAAR Core Nodes | 0 days 0 hr 0 min | 100.00000% | 100.00000% |
| NEAAR Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| NEAAR-NEWY32AOA-LOND-100GE-01500 | 3 hr 3 min | 99.86129% | 99.73460% |
| NEAAR-NEWY32AOA-NEWY32AOA-100GE-01501 | 00 hr 00 min | 100.00000% | 99.87350% |
| Aggregate All NEAAR Backbone Circuits | 0 days 3 hr 3 min | 99.93064% | 99.80405% |
| NEAAR Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |