NEAAR Network Operations Report
2020-12-07 - 2020-12-13
NEAAR Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0071348 | 2 - High | 2 - High | Availability - NEAAR Backbone NEWY32AOA-LOND | Circuit - Damaged Fiber | Vendor | Resolved | 2020-12-09 17:21:06 | 2020-12-10 14:43:00 | 0 days 21 hr 21 min |
| INC0071508 | 2 - High | 2 - High | Stability - NEAAR Backbone NEWY32AOA-LOND | Circuit - Damaged Fiber | Vendor | Resolved | 2020-12-11 07:01:58 | 2020-12-12 03:09:41 | 0 days 20 hr 7 min |
| INC0071638 | 2 - High | 2 - High | Outage Resolved - NEAAR Backbone NEWY32AOA-LOND | Unannounced Maintenance | Vendor | Resolved | 2020-12-13 08:46:00
2020-12-14 18:01:29 2020-12-14 18:59:00 |
2020-12-14 16:11:08
2020-12-14 18:44:09 2020-12-14 19:26:00 |
1 days 7 hr 25 min
0 days 0 hr 42 min 0 days 0 hr 27 min |
| Ticket No.: | INC0071348 |
| Subject: | Availability - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Resolved |
| Start Time: | 2020-12-09 17:21:06 |
| End Time: | 2020-12-10 14:43:00 |
| Description | The listed assets are now available. Vendor Engineers determined the cause was a hardware issue with the cross connect in New York City. Service has returned but updates will be provided as they are received. |
| Ticket No.: | INC0071508 |
| Subject: | Stability - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500
NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01504 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01505 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01506 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01507 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01508 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01509 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01510 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01512 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01513 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01526 Backbone NEWY32AOA-LOND |
| Current State: | Resolved |
| Start Time: | 2020-12-11 07:01:58 |
| End Time: | 2020-12-12 03:09:41 |
| Description | The listed assets are currently stable. AquaComms engineers have been contacted and are investigating additional cross connect issues due to damaged cross connect. Updates will be provided as they become available. |
| Ticket No.: | INC0071638 |
| Subject: | Outage Resolved - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Resolved |
| Start Time: | 2020-12-13 08:46:00 |
| End Time: | 2020-12-14 16:11:08 |
| Description | The listed assets are now available. Network engineers working with vendor engineers isolated the cause to a hardware issue with the cross connect in New York City. Fiber cleaning and testing of the cross connect fibers has been completed. No further outages are expected. |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| CHG0047879 | Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND | Circuit | Vendor | Closed | 2020-12-12 19:38:38 | 2020-12-12 19:46:29 | 0 days 0 hr 7 min | ||
| Ticket No.: | CHG0047879 |
| Subject: | Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Current State: | Closed |
| Start Time: | 2020-12-12 19:38:38 |
| End Time: | 2020-12-12 19:46:29 |
| Description | The listed asset was unavailable during circuit maintenance. The maintenance has been completed. |
| NEAAR Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| dcp.newy32aoa.neaar.net | 00 hr 00 min | 100.00000% | 100.00000% |
| rtr.newy32aoa.neaar.net | 00 hr 00 min | 100.00000% | 100.00000% |
| perf.newy32aoa.neaar.net | 00 hr 00 min | 100.00000% | 100.00000% |
| oob.newy32aoa.neaar.net | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate NEAAR Core Nodes | 0 days 0 hr 0 min | 100.00000% | 100.00000% |
| NEAAR Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| NEAAR-NEWY32AOA-LOND-100GE-01500 | 19 hr 50 min | 88.18517% | 98.78019% |
| NEAAR-NEWY32AOA-NEWY32AOA-100GE-01529 | 00 hr 00 min | 100.00000% | 100.00000% |
| NEAAR-NEWY32AOA-NEWY32AOA-100GE-01501 | 00 hr 00 min | 100.00000% | 99.99654% |
| Aggregate All NEAAR Backbone Circuits | 0 days 19 hr 50 min | 96.06172% | 99.59224% |
| NEAAR Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| Ticket No.: | CHG0048071 |
| Subject: | Maintenance - NEAAR Backbone NEWY32AOA-LOND |
| Source Of Impact: | Vendor |
| Affected: | NEAAR-NEWY32AOA-LOND-100GE-01500 |
| Start Time: | 2020-12-17 22:00:00 |
| End Time: | 2020-12-18 02:00:00 |
| Description | The listed asset will undergo circuit maintenance. The entire maintenance window is reserved. Outages are expected. |